1. SHIPPING METHODS & RATES
We partner with trusted shipping providers including:
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UPS
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USPS
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FedEx
Shipping labels and fulfillment may be managed through third-party shipping platforms such as Shippo.
Available shipping options may include:
Shipping Method Estimated Delivery Time Rate
Standard Shipping 5–7 Business Days Starting at $8.99
Express Shipping Approximately 2 Business Days Calculated at Checkout
Local Delivery 3–5 Business Days Free (select areas only)
Shipping rates are calculated based on order size, weight, destination, and carrier rates.
Shipping rates and delivery estimates are subject to change without notice.
2. FREE SHIPPING
We offer free standard shipping on qualifying orders over $120 USD before taxes and discounts are applied.
Free shipping promotions apply only to eligible domestic orders within the contiguous United States unless otherwise stated.
3. PROCESSING TIMES
Orders are typically processed within 1–3 business days excluding:
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Weekends
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Federal holidays
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High-volume sale periods
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Weather or operational delays
Please note that processing times are separate from shipping transit times.
During launches, promotions, holidays, or peak shopping periods, additional processing time may be required.
4. SHIPPING DESTINATIONS & RESTRICTIONS
At this time, Melrose Home & Co. ships within the United States only.
We currently do not ship to:
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Alaska
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Hawaii
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U.S. Territories
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APO/FPO addresses
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International destinations
We reserve the right to limit or refuse shipments at our discretion.
5. LOCAL DELIVERY
Free local delivery may be available within select areas surrounding West Hartford, Connecticut.
Eligibility is determined by zip code and delivery availability at checkout.
Delivery timelines for local delivery are estimates only and may vary based on scheduling and order volume.
6. ORDER TRACKING
Once your order ships, you will receive a shipping confirmation email containing tracking information.
Tracking updates are provided directly by the shipping carrier and may take time to populate after label creation.
Melrose Home & Co. is not responsible for carrier tracking delays or scanning issues.
7. DELIVERY ESTIMATES
Estimated shipping times are not guaranteed delivery dates.
Carrier delays may occur due to:
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Weather
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Carrier disruptions
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Customs or routing delays
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Peak shipping seasons
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Operational interruptions
Melrose Home & Co. is not liable for shipping delays once an order has been transferred to the carrier.
8. ADDRESS ACCURACY
Customers are responsible for providing accurate shipping information at checkout.
Please carefully review your shipping address before submitting your order.
If you need to request an address correction, contact us within 24 hours of placing your order at:
We cannot guarantee address changes once processing or shipment has begun.
Orders returned due to incorrect or incomplete addresses may be subject to:
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Additional shipping charges
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Carrier return fees
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Reshipment fees
9. ORDER CANCELLATIONS
Orders begin processing shortly after submission and may not be canceled once fulfillment has started.
If you need assistance regarding a cancellation request, please contact:
Custom, made-to-order, or special-order items may not be eligible for cancellation once sourcing or production has begun.
10. LOST, STOLEN, OR DELAYED PACKAGES
Melrose Home & Co. is not responsible for lost or stolen packages marked as delivered by the carrier.
If your package appears lost in transit, please contact us and we will assist in initiating a carrier claim where applicable.
Customers are encouraged to:
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Monitor tracking updates
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Contact the carrier directly for delivery issues
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Ensure a secure delivery location is available
Carrier investigations and claim timelines may vary.
11. DAMAGED SHIPMENTS
If your order arrives damaged, please contact us within 48 hours of delivery at:
Please include:
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Order number
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Photos of the product
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Photos of packaging
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Photos of shipping label
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Description of the damage
Failure to report damage within 48 hours may affect claim eligibility.
Approved claims may result in:
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Replacement
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Store credit
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Refund
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Partial refund
at our discretion.
12. PREORDERS & SPECIAL ORDERS
Items listed as preorder, made-to-order, or special order may require extended processing and fulfillment times.
Estimated timelines are approximate and subject to supplier, artisan, or shipping delays.
Separate shipping timelines may apply to these items.
13. RETURN TO SENDER PACKAGES
Packages returned to us due to:
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Incorrect address
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Delivery refusal
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Failure to retrieve held packages
may require additional shipping fees before reshipment.
Original shipping fees are non-refundable.
14. POLICY CHANGES
Melrose Home & Co. reserves the right to modify or update this Shipping Policy at any time without prior notice.
Changes become effective immediately upon posting to this page.
15. CONTACT INFORMATION
Market Orders & Shipping
General Inquiries
Customer Service Hours:
Monday – Friday
10:00 AM – 6:00 PM EST
Melrose Home & Co.
West Hartford, Connecticut
United States