Terms of service

Last Updated: May 30, 2026

Welcome to Melrose Home & Co. (“Company,” “we,” “our,” or “us”).

These Terms of Service (“Terms”) govern your use of our website, products, services, online shop, and design studio offerings available through melrosehomeandco.com and any related platforms, communications, or services operated by Melrose Home & Co.

By accessing or using our website, purchasing products, booking services, creating an account, or otherwise interacting with Melrose Home & Co., you agree to be bound by these Terms.

If you do not agree to these Terms, please discontinue use of the website and services immediately.

1. WEBSITE & SERVICES

Melrose Home & Co. provides:

Home decor and lifestyle products
Curated market goods
Interior styling and design services
Virtual consultations
Seasonal and styling services
Digital content and resources
Related ecommerce and creative services

Our website and ecommerce operations may be hosted or processed through third-party providers including Shopify and Squarespace.

We reserve the right to modify, suspend, discontinue, or update any portion of the website, services, pricing, or offerings at any time without notice.

2. ELIGIBILITY

By using this website, you represent that:

You are at least 18 years old or the age of majority in your jurisdiction
You are legally capable of entering into binding agreements
All information you provide is accurate and current

We reserve the right to refuse service or terminate accounts at our discretion.

3. ACCOUNT RESPONSIBILITY

If you create an account, you are responsible for:

Maintaining the confidentiality of your login credentials
Restricting access to your account
All activity occurring under your account

You agree to notify us immediately of any unauthorized use or suspected security breach.

Melrose Home & Co. is not liable for losses resulting from unauthorized account access caused by your failure to maintain account security.

4. PRODUCTS & SERVICES

We strive to accurately display product descriptions, colors, dimensions, pricing, and availability. However:

Handmade, vintage, artisan, natural, or sourced goods may vary slightly
Colors may appear differently depending on screen settings
Product availability is not guaranteed
Pricing and inventory may change without notice

We reserve the right to:

Limit quantities
Cancel orders
Correct pricing errors
Refuse service
Discontinue products at any time

5. ORDERS & PAYMENT

By placing an order, you authorize us and our payment processors to charge the payment method provided.

Payments may be processed through third-party providers including:

Shopify Payments
Stripe
Shop Pay
Apple Pay
PayPal
Klarna
Afterpay/Clearpay

We reserve the right to refuse or cancel orders suspected of fraud, unauthorized activity, resale abuse, or policy violations.

If payment has already been processed for a canceled order, a refund will be issued to the original payment method.

6. SHIPPING & DELIVERY

Shipping timelines are estimates only and are not guaranteed.

Melrose Home & Co. is not responsible for delays caused by:

Shipping carriers
Weather
Customs
Supply chain disruptions
Incorrect shipping information
Carrier scanning delays

Risk of loss transfers to the customer upon delivery confirmation by the carrier.

Additional terms may apply as outlined in our Shipping Policy.

7. RETURNS & REFUNDS

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Certain products or services may be non-refundable, including:

Custom orders
Personalized items
Digital products
Final sale merchandise
Design retainers or deposits

We reserve the right to refuse returns that do not comply with our policies.

8. DESIGN SERVICES

Interior styling, consulting, and design services may be subject to additional contracts, proposals, invoices, or service agreements.

Unless otherwise agreed in writing:

Design recommendations are advisory in nature
Final implementation decisions remain the client’s responsibility
Product availability may change
Timelines are estimates only
We are not responsible for contractor performance, installation errors, or third-party workmanship

Deposits and retainers for design services may be non-refundable.

9. USER CONDUCT

You agree not to use the website or services to:

Violate any laws or regulations
Infringe intellectual property rights
Upload malicious code or harmful software
Attempt unauthorized access to systems or accounts
Engage in fraudulent activity
Harass, threaten, or abuse others
Submit false or misleading information
Use automated scraping or data extraction tools

We reserve the right to suspend or terminate access for violations of these Terms.

10. USER SUBMISSIONS & SOCIAL CONTENT

If you submit reviews, comments, testimonials, photos, tags, or social media content featuring Melrose Home & Co., you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, repost, publish, and display such content for marketing and promotional purposes.

You represent that:

You own or have permission to share submitted content
The content does not violate any laws or third-party rights

We reserve the right to remove content deemed unlawful, offensive, or inappropriate.

11. INTELLECTUAL PROPERTY

All website content, including but not limited to:

Logos
Branding
Photography
Graphics
Product curation
Styling concepts
Text
Digital downloads
Website design
Mood boards
Marketing materials

is the property of Melrose Home & Co. and protected under copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit any content without prior written permission.

12. COPYRIGHT INFRINGEMENT CLAIMS

Melrose Home & Co. respects the intellectual property rights of others.

If you believe copyrighted material has been improperly used on our website, please submit a notice containing:

Your name and contact information
Identification of the copyrighted work
Identification of the allegedly infringing material
A statement that you believe the use is unauthorized
A statement made under penalty of perjury that your claim is accurate

connect@melrosehomeandco.com

13. THIRD-PARTY LINKS & SERVICES

Our website may contain links to third-party websites, affiliate links, social platforms, or external services.

We are not responsible for third-party content, products, policies, or practices.

Your interactions with third parties are solely between you and the applicable provider.

14. DISCLAIMER OF WARRANTIES

THIS WEBSITE, PRODUCTS, SERVICES, AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, MELROSE HOME & CO. DISCLAIMS ALL WARRANTIES, INCLUDING:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
ACCURACY OR RELIABILITY OF CONTENT
UNINTERRUPTED WEBSITE ACCESS

We do not guarantee that the website will always be secure, error-free, or available without interruption.

15. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, MELROSE HOME & CO. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF:

USE OF THE WEBSITE
PRODUCTS PURCHASED
DESIGN RECOMMENDATIONS
SERVICE INTERRUPTIONS
SHIPPING DELAYS
THIRD-PARTY SERVICES
LOSS OF DATA OR PROFITS

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE APPLICABLE PRODUCT OR SERVICE.

16. INDEMNIFICATION

You agree to indemnify and hold harmless Melrose Home & Co., its owners, affiliates, contractors, employees, and partners from any claims, damages, liabilities, costs, or expenses arising from:

Your use of the website
Violation of these Terms
Misuse of products or services
Violation of any rights of another party
Content you submit or share

17. TERMINATION

We reserve the right to suspend, restrict, or terminate access to the website or services at any time without notice if we believe you have violated these Terms or applicable laws.

Termination does not waive obligations or liabilities incurred prior to termination.

18. PRIVACY

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy for information regarding how we collect, use, and protect personal information.

19. GOVERNING LAW

These Terms shall be governed by and interpreted under the laws of the State of Connecticut, without regard to conflict of law principles.

Any disputes arising from these Terms or use of the website shall be resolved exclusively in the state or federal courts located in Connecticut.

20. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

21. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time without prior notice.

Changes become effective immediately upon posting to this page.

Your continued use of the website following updates constitutes acceptance of those changes.

22. CONTACT INFORMATION

Melrose Home & Co.
West Hartford, Connecticut
United States